Refund Policy
Last updated: August 22, 2026
We want every AthleteOS family to feel confident in their purchase. This policy explains when refunds are available and how to request one.
Full refund — before work begins
You may request a full refund within 7 days of purchase as long as an AthleteOS evaluator has not yet started reviewing your film or building your report. Once you submit film and your intake form, an evaluator is typically assigned within 24–72 hours.
Partial refund — work in progress
If an evaluator has been assigned and has begun work but the report has not yet been delivered, a partial refund of 50% may be issued at our discretion to cover evaluator time already spent.
No refund — report delivered
Once your report has been delivered to your dashboard or sent via email, the purchase is non-refundable. If you believe there is an error or quality issue with your report, contact us within 14 days of delivery and we will review it and, where appropriate, revise or re-evaluate at no additional cost.
Discounted and promotional purchases
Purchases made with a 100% discount code (e.g. Team Together AAU first-package code) are not eligible for monetary refunds because no payment was collected. Other discounted purchases follow the same rules above, refunded at the price actually paid.
How to request a refund
Email support@athleteoshq.com from the email used at checkout. Include the athlete's name and order date. Approved refunds are processed back to the original payment method within 5–10 business days.
Chargebacks
Please reach out before initiating a chargeback — we can almost always resolve concerns directly and faster than your card issuer can.
Questions? Contact us or see our Terms of Service.